Admissions of a Change Consultant
I’ve been reading a lot lately about authenticity in business and how being honest about your own struggles makes you a better leader. In my courses I’m always very open about how I learned the hard way in situations and I share
Stop “Shoulding” on yourself!
What motivates you in your work? Some might say that pressure motivates them, certainly, with many recent deadlines, my work has been very focussed and productive! However it is important that we avoid one of the biggest and most common
First Impressions …. are your staff getting it right?
Part 2 First Impressions – how do your staff react to your customers? There is a great scene from the film Pretty Women (with Julia Roberts as Vivian), this is a great example of creating a wrong first impression and not
First impressions count…
First Impressions do they really matter? When one person meets another person, object or scene, they form a mental image. Many studies show that a first impression is formed in milliseconds and they are made primarily from visual clues that we
Delivering Excellent Service
Are you delivering on your promises? Is your customer service strategy filtering through to all levels of Customer facing staff? Understanding the level of service that you provide and the level of service that you say you will provide can
It’s the end of the week… how’s your “to do” list looking?
“Thank Crunchie it’s Friday” (other chocolate bars are available) “I’ve got so much to do today, I don’t know where the week has gone!” “I’d be on top of my work if I wasn’t side tracked by my customers!” Sound
Getting our Internal Customer Service right
As a business, if you were given the opportunity to tell a customer how they could help you to provide them with a better service, wouldn’t you use this opportunity? To improve is to change; to be perfect is to
How Useful: Statutory Payments and Other Financial Limits
From the 6th April 2014 the following statutory rates and limits apply. Here’s a little document you might want to keep handy…
A Process for Managing Change
Do you have a routine somewhere in your life?…..maybe the way you get ready for work in the morning…you may take a shower first, get dressed then have some breakfast………Well what would happen if someone told you that you had
How Necessary is Change?
Two frogs are sitting on a lily pad, one jumps off, how many frogs are left on the lily pad? If you answered that no frogs remain you are correct. Lily pads aren’t the most stable structures and the effect
